About

BrokerFest is a brand new experience for the UK broking community – a one-day window into how the market is changing, the year ahead, and what that means for you. Join us to network with broking’s best and brightest and get insight into what really matters: adding value to customers, differentiating in a crowded marketplace, and enhancing profitability.
BrokerFest is free to attend for brokers

keynote
Keynote

Inspiring stories and views from the top

panels
Panel discussion

Frank conversations and open debates

hotspots
Hotspot

Interactive workshops for in-depth learning

fireside-chat
Fireside chat

Informal sit-downs with intimate interviews

show-and-tell
Show-and-tell

Fast paced pitches and visual demos

breaks
Breaks

Time to make connections and build relationships

Line up

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Programme

08:00
Registration and networking
09:00
Welcome to BrokerFest
Martin Kornacki, brand editor, Insurance Times
Session 1 | Designing a blueprint for broking success: the strategic outlook
09:05
Keynote address | The state of the broking nation
With 35 years of experience in the insurance industry, Mike led the reorganisation of Lockton and the recruitment of a new leadership team, following the formation of Lockton International. Since then over 500 new associates have joined the company, making it the world’s largest privately held insurance brokerage firm. In his opening keynote, Mike will explore the state of the broking nation and look at how we can design a blueprint for broking success.
Mike Hammond, chairman – international operations, Lockton Companies
09:35

Keynote address | Delivering fair customer outcomes in insurance broking

Michael will discuss FCA expectations on delivering fair customer outcomes in insurance broking

  • FCA areas of focus
  • 2016 lessons learned
  • Forward looking agenda

Michael Sicsic, head of department – general insurance and retail, FCA

09:55

Panel discussion | Distribution disrupted: surviving and thriving in turbulent times

  • Are we about to see a new wave of consolidation? Who will win and who will lose?
  • The aftereffects of M&A: are brokers losing their personality?
  • Struggling on – and near death? What is the future for personal lines broking?
  • What must brokers do now to respond effectively to direct commercial entrants?
  • How can the industry work together to focus customers on advice, not price?
  • What scope remains to cut costs while retaining service excellence?
  • What role can insurers, networks and partners play in helping brokers differentiate?
  • How can the industry continue discovering and nurturing talent to secure its future?

Martin Oliver, managing director, Gallagher Insurance Solutions
Paul Knowles, chief executive officer, JLT Specialty
Nick Houghton, group managing director, J.M. Glendinning Group

10:35
Networking break
Session 2 | Hot spots, show-and-tell and insurer service uncovered
First, tailor your agenda by choosing from one of two in-depth workshops on industry hot topics, hosted by our expert partners.
11:05
Hot spot A | SME – the challenges and opportunities of the changing SME marketplace
This clinic hosted by MS Amlin will explore opportunities and challenges for brokers transacting SME products in a digital market. Experts from MS Amlin will be discussing the evolving role of brokers, emerging risks and how best to serve clients in a highly competitive and increasingly crowded industry.
Ian Cook, head of UK sales and distribution, MS Amlin
Grant Thompson, product lead, UK commercial, MS Amlin

Hot spot B | What next for cyber in commercial lines?
Exploring the key issues for cyber insurance in commercial lines, this session will discuss:

  • What issues are clients facing?
  • What claims would be covered?
  • What should the claims process look like?
  • Cyber crime? Is this separate – what’s cyber crime versus cyber?
  • What next for those in the industry?

Craig Watson, lead financial risks underwriter, RSA

Next, hear a series of quick-fire pitches about new products that could revolutionise your service, proposition or business.
11:45
Show-and-tell | What you don’t know may be costing you
If your data is scattered across fragmented legacy systems, you are undoubtedly missing opportunities and losing revenue – not to mention wasting time. In this session, we’ll showcase how some brokers have transformed how they do business by embracing a data-driven solution and adopting simple tools for improved client engagement and business intelligence.
Ian Cohen, Business Development Executive, Novidea
11:55
Show-and-tell | A solutions driven approach to portfolio underwriting
As the UK SME market becomes more and more facilitised, are your needs as a broker being fully met by Insurers?
Probitas will talk about some of the key differentiators for brokers in this space and how a scheme can be tailored from grass roots to give the right breadth of scalable proposition.
Mark Pearce, senior underwriter, Probitas 1492
Richard Beaumont, senior underwriter, Probitas 1492
12:05
Show-and-tell | Don’t run from The Cloud
Discover the latest developments in cloud software and how to ensure your data is secure. We will help you identify the standard security features which any cloud provider should offer, and the more advanced features from high quality providers. Plus, learn more about modern insurance software and its benefits.
Alex Williams, Divisional Director of New Business Sales, Transactor
Finally, get an exclusive sneak peek at what Insurance Times’s research has uncovered about insurer performance and what brokers predict for the future.
12:15
Research reveal | Uncovering the best and worst of insurer service
Join Savan to discover the latest findings to emerge from the annual Insurance Times ‘Broker Service Survey’. As with previous BSS reports, this latest BSS shows that the more specialist insurers and underwriting agencies have out-performed their more mainstream competitors. In such a competitive market where insurers are trying to persuade you every day to place business with them it is only right to place your business with insurers that match your expectations.
Savan Shah, lead researcher, Insurance Times
12:40
Networking lunch
Session 3 | Hot spots, show-and-tell and nurturing broker growth
Tailor your agenda by choosing from one of two in-depth workshops on industry hot topics, hosted by our expert partners.
13:40
Hot spot C | Keep calm I’m a cyber expert
Personal lines cyber insurance insight from UK General Insurance and Munich Re are exploring the changing face of insurance. More products are distributed online than ever before and consumer habits are changing with the increasing need for transparency from their providers. With more transactions happening online and data readily available, what are consumers doing to protect their data?
Karen Beales, managing director, UK General Insurance
Tim Marshall, cyber underwriter, Munich Re
Alonso da Silva, cyber expert, Munich Re

Hot spot D | The 2017 broker: professional or middle man?
John Warburton from Konsileo gives a preview of his own firm’s technology and some findings from a forthcoming CII report being conducted with accounting firm PKF Littlejohn into the future of broking. He will use these data points to lead a discussion on four key questions that affect all insurance brokers today:
1. What will the 2027 client expect from insurance brokers?
2. What should the 10 year technology trajectory of brokers be?
3. What will the 2027 profile of employees in broking be?
4. What do these developments mean for the 2027 insurance broking firm?
John Warburton, CEO and co-founder, Konsileo

Next, hear a series of quick-fire pitches about new products that could revolutionise your service, proposition or business.
14:20
Show-and-tell | Organic Growth
How do the “best of the best” achieve organic growth?
No matter whether you are a one man band, a large regional independent or a national broker, if you want to find out the answer on what the best of the best do to achieve Organic Growth then please come along.
Richard Pitt, chief network officer, Broker Network
14:35
Show-and-tell | How to increase your returns with your own premium finance facility
The insurance industry is getting tougher and tougher due to new regulations, low interest rates and technology changes making it increasingly difficult for insurance brokers to grow their profit. Hear about how PremFina helps brokers with their technology-driven platform that allows brokers to invest surplus funds into their premium finance book to fully fund or part fund their premium finance book.
Mark Foley, sales executive, PremFina
Finally, get the inside scoop on what the Government thinks of insurance with a keynote exploring the evolving political landscape and what it means for your future success.
14:50
Presentation | Difficult choices for businesses in a volatile era
Banks are under increasing pressure and although the financial markets are marked by significant volatility there is plenty of money about. Will this liquidity last and should you take advantage of it? Moreover, how may stakeholder interests be aligned and successfully managed in this new environment?
Bill Cooper, managing director – global head of insurance and specialist finance, Lloyds Bank
15:20
Networking break
Session 4 | Empowering entrepreneurialism through innovation
15:50

Panel discussion | Can brokers become digital crowd pleasers without losing their identity?

At its heart, insurance broking is all about advice and service: helping customers properly assess their needs, finding a great value product, and being there when it matters. Can brokers still do that in an online environment, or are some compromises inevitable? This panel explores three main themes:

  • Can brokers truly embrace digital while emphasising face-to-face relationships?
  • Which digital channels add the most value in which parts of the customer journey?
  • Large or small, personal or commercial, how can businesses define their next steps?

Ernesto Suarez, chief executive, Halo Insurance Services
Jon Newall, principal, Lockyers
Grant Georgiades, director, Plan Insurance Brokers

16:30
Fireside chat | What does it mean to be a broker? The start-ups disrupting the status quo
Unhindered by legacy technologies and mind-sets, new brokers have the potential to fundamentally reshape the world of insurance. But what will it take for them to succeed in our crowded, mature marketplace? Insurance Times sits down with broking start-up experts to explore the key challenges these companies face and the factors determining their future success.
Jodi Cartwright, chief executive officer, Tock
Paul Dickson, chief executive officer, Innovation Broking
Michael Muzio, chief executive officer, now4cover
17:00
Keynote address | Find your unique
Discover how to find your unique and stand out in an increasingly crowded market. The founder of Bulldog Skincare For Men, Simon Duffy, MBE transformed his start-up company into a global brand with its products listed in 17,000 stores worldwide. An expert on creative marketing and branding, Simon knows the model for success and will share his story.
Simon Duffy MBE, founder, Bulldog Skincare for Men
17:30
Goodbye from BrokerFest
Martin Kornacki, brand editor, Insurance Times
Programme and speakers correct at time of publication but subject to change

Sponsors

Do you understand brokers’ pain points? Can you help them develop their business and plan for the future?
Find out more about the benefits of sponsorship and how to get involved.

Thanks to this year’s sponsors:

broker-network

MS Amlin

Novidea

premfina

probitas

transactor

uk-general

Find out more

Venue

Grand Connaught Rooms
61-65 Great Queen Street
London
WC2B 5DA

How to get there

Please click here for more information on getting to the venue.

Contact us

Sponsorship

Marcus Lochner
head of events sponsorship
020 7618 3064
marcus.lochner@nqsm.com

Conference programme

Rocio Sarriegui
senior live content development manager – B2B brands
020 7618 3463
rocio.sarriegui@newsquest.co.uk

Event management

Mandy O’Connor
head of event operations
020 7618 3492
mandy.oconnor@insurancetimes.co.uk

See what delegates have said about other
Insurance Times events

Varied and informative – Insurance Times knows how to deliver
Ray Johnsonbroker/principle, Independent Insurance Services
A really educational day
Tony Knightmanaging director, Knightsure Insurance Brokers
A really well-organised event blending great strategic discussions with useful takeaway insights
Grant Georgiadesdirector, Plan Insurance Brokers
A very well organised event with excellent – and provocative – content and discussions
Tony Parkerexecutive director (private clients), Jelf